COVID-19 Testing FAQs

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COVID-19 Testing FAQs

London Covid Testing is  UK Government approved COVID-19 testing provider operating since February 2021, with 5 clinics in London (Knightsbridge, Marylebone, Finsbury, Paddington and Kings Cross). Main office is at Lansdowne House, 57 Berkeley Square, W1J 6ER.

99% of  our test results are delivered on time for travellers wishing to travel with fit to fly certificate.

We have facilities across the UK and offer hundreds appointments everyday, including  bank holidays and Sundays.

We  also accept walk-ins with out appointment.

Our UK based customer care service team is open 7 days a week to ensure you get your results on time.

We are a leading UK government recognized provider of private COVID-19 tests.

Full list can be viewed on  Gov.uk website. 

London Covid Testing in partnership with W1LABS and The City & Travel Clinic.

London Covid Testing, W1LABS, and The City & Travel Clinic are Health & Social Care (DHSC) – listed privateprovider of general COVID-19 testing services. Full list can be viewed here

 

CQC accreditation reference RGP1-13440598911 has been given to our medical laboratory and all partner clinics for the activities listed in the schedule of accreditation.

 

We comply with all the UK government regulations with respect to submitting results to the relevant Public Health Authority.

The test that is most suitable for your travel needs will depend on your destination. Please check the  foreign travel advice website for more details on your destination’s specific entry requirements.

Patients are advised to check 3-4 days prior to travel if new rules or laws have been changed, as many counties update on a frequent basis their entry restrictions.

RT-PCR TEST

This test is a 10 minute test that involves a quick swab of the tonsils. The sample is sent to our laboratory were results are processed and ready within 4 /12 or 24 hours.

This test is often used for travel purposes and is accepted in most countries.

Lateral Flow Antigen Test 

This test again is a 10 minute test that involves a swab of the tonsils.

The results are ready within 15-20 minutes however due to issuing a certificate results will be sent out within two hours.

Antibody Test

This test is only accepted by a small number of countries so make sure you are aware prior to travel.

This test is a blood sample that identifies any antibodies of COVID-19 showing that you have previously had the infection.

Both tests tell you if you currently have the virus.

The antigen test is 93.8% accurate and you can get results by 10pm the same day.

The PCR test is 99% accurate but results in 4 or 8/24 hours depending on type of test you purchased

Antigen home test kit

Antigen home test kit results are always delivered within 1 hour after sending your results to the info@londoncovidtesting.com 

 

Antigen Lateral Flow test

Antigen test results are delivered within 15-20 minutes in PDF format with QR code via email .

 

PCR home test kit

PCR home test kit results are delivered within 24 hours of our lab receiving your sample.

 

PCR

Express PCR: Results in 4 hours 

Same Day PCR: Results by 8  PM same day

Standard PCR: Results in 24 hours.

PCR Express You will receive your results within 4 hours of taking your test.

All test samples are analyzed 7 days a week and you’ll get your results as soon as they’re released.

We highly encourage you to make a reservation online http://londoncovidtesting.com/ and to complete your patient registration prior to your visit.

We also accept walk-ins.

In order to serve you for your visit, all online registration information must be completed before your visit!

This will guarantee you will be seen.

If you need to amend the date or time of your appointment you will need to email info@londoncovidtesting.com  less than 24 hours prior to your appointment.

There are 3 outcomes of your test:

  • Positive – You are infected with the SARS-CoV-2 virus. Please immediately follow PHE England guidance.
  • Negative – You are not infected with the virus. Please continue to take sensible precautions
  • Inconclusive – Typically a borderline positive/negative result. You require retesting.

99% of  our test results are delivered on time. We have facilities across the UK and offer hundreds appointments everyday, including Sundays and bank holidays.

We accept walk-ins.

Our UK based customer care team is available 7 days a week and our laboratory tests 7 days a week to ensure you get your results on time.

Please note that we use an external laboratory for processing all our PCR & Fit-to-fly tests and have no control over their processing times once we have couriered your sample.

Laboratories may need to repeat tests or prioritize other samples which could impact upon the time you receive your test.

London covid testing clinic is unable to provide any compensation for costs you may incur due to delayed results.

Once you book you will receive a confirmation email with all indications on what to do.

Please note you need to fill in our Covid consent form prior to your appointment.

You can access this form through the links that have been sent in the confirmation email.

We collect all data through our HeyDoc  system which is an authorized;  third party patient management system. 

Your appointment shouldn’t last longer than 15 minutes.

You will be invited inside the clinic where a nasal or throat swab will be taken and then analyzed by the laboratory or if Antigen directly in the clinic and you would walk out with your antigen test result in your email in a total of 25 minutes.

Yes, the price for Fit-to-Fly includes the Travel Certificates.

We are on the GOV.UK list of approved providers of Covid testing as METXG Ltd. You can view the list here 

 

Please note all certificates are following the Government’s template.

For Japan certificates we add doctor’s stamp and signature.

If you’re doing a PCR test, make sure you don’t eat, drink, chew gum, or brush your teeth at least 20 minutes before your appointment.

This can contaminate the oral swab sample, which may make it necessary to repeat the test and delay the result.

If you are eligible for a flight test and would like your passport number to appear on the certificate, please bring your passport with you to the appointment.


If you have chosen to obtain a travel certificate (i.e. a Fit-to-Fly), you will receive it by email along with your laboratory results depending on the timeframe of the service you have selected (PCR Fit-to-Fly within 4, 12, 24h or Antigen within 15-25 minutes).

 

With the changing travel requirements due to coronavirus, local governments are subject to change with very little to  no notice.

Please check the government website for the latest updates, including Australia covid test requirements, documentations, and quarantine times.

With the changing travel requirements due to coronavirus, local governments are subject to change with very little to; no notice.

Please check the government website for the latest updates, including US covid test requirements, documentations, and quarantine times.

With the changing travel requirements due to coronavirus, local governments are subject to change with  very little to;  no notice.

Please check the government website for the latest updates, including Japan covid test requirements, documentations, and quarantine times.

If an unforeseen circumstance arises and you cannot attend your appointment, you will have the option to change your appointment, up to 48 hours prior to it, looking for another date on the calendar that suits you better.

The contracted service can be cancelled up to 24 hours before the appointment. An admin fee of £10 will be charged if cancelled with up to 24 hours before the appointment.

For appointments canceled within 24 hours of the appointment will not be entitled for a refund. 

Cancelation of the service will not entitle you to a refund, unless there is a change to the Government restrictions, you may change your appointment until 31 December 2023.

To make any appointment changes,  refunds and cancellation requests must be submitted to info@londoncovidtesting.com and can take up to 21 days to be processed by our dedicated team and for funds to reach your account.

Please note, we can only process refund/changes/cancellation requests submitted via email, not by phone, so please do not call us.

FAQ Covid Recovery Certificate

Many countries now accept certificates confirming recent recovery from Covid-19 as sufficient evidence to enter the country. The recovery certificate replaces the need for a negative Covid-19 test (for example, an antigen or PCR test).

 

If you’ve tested positive for Covid-19 within the last 6 months, but not in the last 7 days and have no symptoms, you can apply for a Covid-19 Recovery Certificate.

 

Please check your destination’s specific entry requirements before travel. Some destinations only accept recovery certificates for people who have tested positive for Covid-19 within specific timeframes.

To prove that you have had a Covid infection, you must be able to provide the initial positive Covid test result. This can be the original Covid test certificate with your name and test date or a copy of the NHS notification with a positive result.

All adults and children (over 5) in the UK, regardless of vaccination status, who have evidence of a positive Covid-19 test result within the last 7-180 days and have fully recovered from Covid-19. Each application is individually reviewed for eligibility.

This depends on what test types your destination accepts. Some countries only accept NAAT tests (e.g. PCR, TMA or LAMP), while others accept antigen lateral flow test results if an approved provider has verified them (e.g. they have produced a test result certificate for you).

  

Tests from an approved provider or laboratory should contain your name and the date of your positive Covid-19 test (within the last 7-180 days). These can be a PDF or a screenshot/photo of a UK NHS test result provided your name, and the date are visible.

 

Please note: We cannot accept screenshots/photos of positive Covid-19 test results from other national health providers. We can only accept PDFs from a laboratory with your full name and the date of your positive Covid-19 test result clearly displayed.

 

We also cannot accept evidence of vaccination as proof that you have recovered from coronavirus.

 A Covid-19 Recovery Certificate is valid from 7 days after your positive Covid-19 test up to 180 days.

 

Remember to check the validity period of your chosen destination as these are subject to change and are not the same. Some countries only accept Covid-19 Recovery Certificates if your positive Covid-19 test was within the last 30 days, while others within the last 90 days.

Many countries now accept a Covid-19 Recovery Certificate in place of a negative Covid-19 test.

These countries include the USA, Canada, Australia and some participating member countries of the EU.

Please check our destination tracker https://testngo.co.uk/pages/country-checker or the foreign travel advice website  https://www.gov.uk/foreign-travel-advice for more details on your destination’s specific entry requirements and the duration of validity for your Covid-19 Recovery Certificate.

We offer 2 services for the delivery of your Covid-19 Recovery Certificate:

•        *Express Delivery from £59 – certificate within 2 hours.

•        Standard Delivery from £39 – certificate within 24 hours.

Your certificate will be emailed to you as a PDF within your chosen timeframe if your application is successful.

Certificates are issued during working hours (between 8am GMT and 10pm GMT).

Please note that if there is a query on your application i.e. a date may be incorrect or the evidence may not be sufficient this may lead to a delay in the issue of your certificate.

GOVERNMENT APPROVED

About us

London Covid Testing in partnership with The City & Travel Clinic.

London Covid Testing and The City & Travel Clinic are Health & Social Care (DHSC) – listed privateprovider of general COVID-19 testing services. Full list can be viewed here

We comply with all the UK government regulations with respect to submitting results to the relevant Public Health Authority.